Effective Date: July 30, 2026

Bright House Media (“Bright House Media,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Bright House Media is a Northern California digital agency providing services that may include website design and development, WordPress development, search engine optimization, website hosting and maintenance, website performance optimization, HubSpot support, analytics implementation, and related consulting services.

Website: https://brighthousemedia.org
Email: info@brighthousemedia.org
Phone: (415) 450-5490
Service Area: Marin and Sonoma Counties, California, and remote clients in other locations

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • First and last name
  • Email address
  • Telephone number
  • Company or organization name
  • Job title
  • Mailing or business address
  • Services you are interested in
  • Project descriptions and requirements
  • Messages, inquiries, and other communications
  • Scheduling and consultation information
  • Feedback, testimonials, and reviews
  • Newsletter or marketing preferences
  • Information submitted through website forms

Please do not submit confidential or sensitive personal information through our general contact form unless it is necessary for your request.

Client and Project Information

When you engage Bright House Media for services, we may collect additional information needed to perform the work, including:

  • Business and billing information
  • Website content and media
  • Brand assets
  • Domain and hosting information
  • Website, analytics, CRM, and platform access
  • User account information
  • Project files and documentation
  • Technical support requests
  • Communications, approvals, and feedback
  • Contracts, proposals, invoices, and payment records
  • Information about your customers, members, employees, or website users when needed to provide the requested services

Clients are responsible for ensuring they have the right to provide personal information and other materials to Bright House Media.

Payment Information

Payments may be processed through third-party payment processors, banks, invoicing platforms, or financial institutions.

Bright House Media generally does not directly store complete credit card or bank account credentials. Payment providers may provide us with limited information such as:

  • Your name
  • Billing address
  • Payment amount
  • Payment date
  • Transaction status
  • Limited payment-method details

Payment information is also subject to the privacy policy and terms of the applicable payment provider.

Information Collected Automatically

When you visit our website, our website and service providers may automatically collect technical information such as:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website or source
  • Pages visited
  • Links clicked
  • Date and time of access
  • Approximate geographic location
  • Session duration
  • Website interactions
  • Cookie identifiers
  • Error logs and security information

We may use this information to operate the website, understand visitor activity, improve performance, measure marketing effectiveness, prevent fraud, and protect website security.

Comments

If commenting functionality is available and you leave a comment, we may collect the information entered into the comment form, along with your IP address and browser user-agent information for spam prevention and security purposes.

An anonymized version of your email address may be sent to a profile-image service such as Gravatar to determine whether you use that service. Approved comments and associated profile images may be publicly visible.

Uploaded Media

When uploading images or other files, you should avoid including embedded location information, such as EXIF GPS data. Visitors may be able to download publicly displayed images and extract embedded information.

Information From Other Sources

We may receive information from:

  • Referrals
  • Business partners
  • Social media platforms
  • Analytics providers
  • CRM and marketing platforms
  • Payment processors
  • Public business directories
  • Publicly available websites
  • Clients and authorized representatives

We use information received from other sources in accordance with this Privacy Policy and any restrictions imposed by the source.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, provide embedded content, and protect the website.

Cookies are small files placed on your device when you visit a website.

Essential Cookies

Essential cookies support features such as:

  • Website security
  • Form functionality
  • Spam protection
  • Session management
  • Cookie-consent preferences
  • Administrative login functionality
  • Website operation and performance

These cookies may be necessary for the website to function and may not be disabled through the cookie banner.

Analytics Cookies

Analytics cookies help us understand how visitors find and use the website. These technologies may collect information about pages visited, session activity, devices, referral sources, and approximate location.

Analytics information is generally used in aggregated or pseudonymous form to evaluate website performance and improve our services.

Functional and Embedded-Content Cookies

Our website may display or integrate content from third-party services, such as:

  • Videos
  • Maps
  • Social media content
  • Google reviews
  • Scheduling tools
  • Forms
  • Fonts
  • Analytics dashboards

These providers may place cookies or collect information about your interaction with their content. Embedded content generally behaves as though you visited the third-party provider’s website directly.

Managing Cookies

You may accept or reject nonessential cookies through our cookie-consent banner, where available. You may also manage cookies through your browser settings.

Disabling cookies may prevent certain website features from operating correctly.

Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements.

4. How We Use Personal Information

We may use personal information to:

  • Respond to questions and consultation requests
  • Communicate with prospective and existing clients
  • Prepare proposals, estimates, and project plans
  • Provide website, SEO, hosting, maintenance, and consulting services
  • Manage client projects and accounts
  • Process invoices and payments
  • Schedule meetings and appointments
  • Provide technical support
  • Maintain and improve our website
  • Analyze website traffic and performance
  • Personalize website experiences
  • Send administrative and service-related communications
  • Send newsletters or marketing communications when permitted
  • Maintain business and accounting records
  • Prevent spam, fraud, abuse, and security incidents
  • Enforce our agreements and Terms of Service
  • Protect our legal rights and the rights of others
  • Comply with legal, regulatory, tax, and contractual obligations
  • Complete a business transaction such as a merger, acquisition, financing, or sale

We may also use information for another purpose disclosed when the information is collected or with your consent.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may use service providers to support:

  • Website hosting
  • Website maintenance
  • Cloud storage
  • Email delivery
  • CRM systems
  • Form processing
  • Analytics
  • Spam prevention
  • Cybersecurity
  • Data backup
  • Scheduling
  • Project management
  • Accounting and invoicing
  • Payment processing
  • Professional consulting

These providers may access personal information only as reasonably necessary to perform services on our behalf, subject to their agreements and privacy practices.

Contractors and Business Partners

We may disclose information to employees, contractors, designers, developers, writers, consultants, and other professionals who assist with client projects or business operations.

Access is limited to information reasonably necessary to perform the applicable work.

Client-Directed Disclosures

We may disclose or transfer information at a client’s direction, such as when configuring:

  • Hosting accounts
  • CRM systems
  • Email-marketing platforms
  • Analytics tools
  • E-commerce services
  • Membership platforms
  • Website forms
  • Third-party integrations

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

  • Comply with a law, regulation, subpoena, court order, or government request
  • Enforce a contract or protect our legal rights
  • Investigate fraud, misuse, or security incidents
  • Protect the safety, rights, or property of Bright House Media, our clients, website visitors, or others
  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

With Your Consent

We may disclose information for another purpose with your authorization or at your direction.

6. Sale and Sharing of Personal Information

Bright House Media does not sell personal information in exchange for money.

We also do not knowingly share personal information for cross-context behavioral advertising. However, certain analytics, embedded-content, or advertising technologies may be legally classified as “sharing” under some state privacy laws, depending on how those technologies are configured.

You may reject nonessential cookies through our cookie banner. Where applicable, you may also contact us to request that we stop selling or sharing your personal information.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

7. Marketing Communications

We may send marketing emails when you have requested information, subscribed to communications, become a client, or when otherwise permitted by law.

You may unsubscribe by:

Unsubscribing from marketing messages will not prevent us from sending necessary administrative, transactional, billing, security, or project-related communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information
  • The length of the client relationship
  • Contractual requirements
  • Legal and tax requirements
  • Accounting and recordkeeping obligations
  • Security and fraud-prevention needs
  • Potential disputes or legal claims
  • Backup and disaster-recovery schedules

Contact inquiries may be retained for business follow-up and recordkeeping. Client, project, billing, and contract records may be retained after a project ends when reasonably necessary for legal, tax, support, and business purposes.

Comments and associated metadata may be retained indefinitely to recognize follow-up comments and support moderation.

We may retain deidentified or aggregated information that can no longer reasonably identify you.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

These measures may include access controls, authentication, software updates, backups, security monitoring, encryption where appropriate, and limited access to project credentials.

No website, email system, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

Clients should use strong, unique passwords, enable multifactor authentication where available, and securely transmit sensitive credentials.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a portable copy of certain information
  • Object to or restrict certain processing
  • Opt out of certain sales, sharing, or targeted advertising
  • Withdraw consent
  • Appeal the denial of a privacy request
  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to exceptions and verification requirements.

To submit a request, contact:

Email: info@brighthousemedia.org
Phone: (415) 450-5490

Please include enough information for us to understand and verify your request. We may need to confirm your identity before processing it.

You may use an authorized agent to submit a request where permitted by law. We may ask for proof that the agent has authority to act on your behalf.

11. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when that law applies to the business and the information involved.

These rights may include:

  • The right to know the categories and specific pieces of personal information collected
  • The right to know the sources and purposes of collection
  • The right to know the categories of third parties receiving information
  • The right to request deletion
  • The right to request correction
  • The right to opt out of the sale or sharing of personal information
  • The right to limit certain uses of sensitive personal information
  • The right not to receive discriminatory treatment for exercising privacy rights

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories:

  • Identifiers: Names, email addresses, telephone numbers, IP addresses, business addresses, and online identifiers
  • Customer and commercial information: Services requested, proposals, invoices, payment records, and project history
  • Internet or electronic activity: Browser information, device information, pages visited, referral sources, and website interactions
  • Professional information: Company, organization, job title, business role, and project-related information
  • Communications and content: Emails, messages, form submissions, project files, comments, and feedback
  • Approximate location information: General location derived from an IP address
  • Account and security information: Login credentials or access information provided for client projects
  • Inferences: General conclusions about service interests based on inquiries or website activity

We collect this information from individuals, clients, devices, service providers, referrals, business partners, and publicly available sources.

We use it for the business purposes described in this Privacy Policy.

Disclosures for Business Purposes

During the preceding 12 months, we may have disclosed identifiers, commercial information, internet activity, professional information, communications, and project information to service providers and contractors for legitimate business purposes.

We do not disclose sensitive personal information for purposes of inferring characteristics about individuals.

Exercising California Rights

California residents may submit a request by emailing info@brighthousemedia.org or calling (415) 450-5490.

We will respond within the period required by applicable law. Some information may be exempt from access or deletion requirements, including information retained to complete transactions, provide services, maintain security, comply with legal obligations, or establish legal claims.

California law provides qualifying residents with rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive information, and avoid discrimination. Not every California business is subject to the CCPA; applicability depends on statutory thresholds and business practices.

12. Other State Privacy Rights

Residents of certain other U.S. states may have additional privacy rights under applicable state law.

Where required, we will provide the ability to:

  • Access, correct, or delete personal information
  • Obtain a portable copy of information
  • Opt out of targeted advertising, sale, or qualifying profiling
  • Appeal a decision concerning a privacy request

Requests may be submitted using the contact information in this policy.

13. Children’s Privacy

Our website and services are intended for businesses, organizations, and adults seeking professional digital services. They are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that a child has provided personal information without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child has submitted personal information may contact us at info@brighthousemedia.org.

14. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third-party services. This Privacy Policy does not apply to information collected independently by those parties.

Review the privacy policies of third-party services before providing them with personal information.

15. Client Websites

Bright House Media may design, host, maintain, or support websites owned by clients.

Unless otherwise stated, the client is responsible for determining how personal information is collected and used through the client’s website. In those situations:

  • The client generally acts as the business or data controller
  • Bright House Media generally processes information on the client’s behalf
  • Requests regarding information collected through a client website should ordinarily be directed to that client

Additional data-processing terms may apply to particular projects.

16. International Visitors

Bright House Media is based in the United States. Information submitted through our website may be processed or stored in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.

Where legally required, we will take appropriate measures concerning international transfers of personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services
  • Website functionality
  • Technology
  • Third-party providers
  • Business practices
  • Legal requirements

The revised policy will be posted on this page with an updated effective date.

Material changes may also be communicated through the website, email, or another reasonable method when appropriate.

18. Contact Us

Questions, concerns, or privacy requests may be directed to:

Bright House Media
Serving Marin and Sonoma Counties, California
Email: info@brighthousemedia.org
Phone: (415) 450-5490
Website: https://brighthousemedia.org